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Grey County Paramedic Services (PS) provides emergency ambulance service to the County of Grey. When somebody calls 911 for a medical emergency, Grey County PS paramedics assess, treat, and transport the patient to a hospital emergency department.

Containing urban, industrial, agricultural, rural & recreational areas, Grey County presents unique challenges for PS operations. As the fourth largest county in Ontario, covering an area of 454,040 hectares, Grey County is home to more than 90 thousand residents. Our Paramedics responded to over 19,000 calls for service in 2012.

Service Commitment

Grey County PS is dedicated to saving lives through education, service & team work.

We are committed to providing the highest quality of pre-hospital emergency care to the citizens and visitors of Grey County. This is accomplished by meeting and exceeding standards as prescribed by the Ministry of Health and Long Term Care as well as County Council.

Response Time Standards

Grey County Paramedic Services is committed to providing quality patient care and the following response time targets 24 hours per day, 7 days per week:

40% of the time
Sudden Cardiac Arrest - Community Defibrillator Response (6 minutes or less)

50% of the time
CTAS 1 - Paramedic Response (8 minutes or less)

90% of the time
CTAS 2 - Paramedic Response (15 minutes or less)

90% of the time
CTAS 3 - Paramedic Response (30 minutes or less)

90% of the time
CTAS 4 - Paramedic Response (30 minutes or less)

90% of the time
CTAS 5 - Paramedic Response (30 minutes or less)

Calls For Service

In 2012 GCEMS responded to 19,066 calls for service. The responses are as follows:

2790
non-emergency calls (code 1 and 2)

7700
emergency coverage calls (code 8)

8576
emergency calls (code 3 and 4)

Grey County Paramedic Services Workforce

67
Primary Care Paramedics (full time)

55
Primary Care Paramedics (part time)

11
Alternate Rating Duty Supervisors

4
Duty Supervisors

2
Administrative Support Staff

1
Quality Assurance & Training Manager

1
Operations Manager

1
Director of Paramedic Services

Frequently Asked Questions

What happens when I call ‘911’?

Your one emergency phone call sets of a chain of events that passes through several different call centres & many different people. Usually within 90 seconds, your call is received by an Ambulance Communication Officer (ACO) in London, Ontario and Paramedics are alerted to respond to your location. The ACO will continue to ask you questions in order to update the Paramedics about your condition as they travel to assist you.

Why did I receive a bill from the hospital for ambulance services?

Most patients who receive land ambulance transportation will be required to pay a co-payment for the ambulance services rendered. In these cases, hospitals act as the billing agents.

Administration / Operations

EMS MapAdministration for Grey County PS is located at the Grey County Administrative building in Owen Sound. There are seven ambulance stations strategically located throughout Grey County to provide quick response:

Grey County PS has 7 stations located strategically to optimize our resources and minimize response times. Stations are located in Owen Sound, Meaford, Markdale, Dundalk, Durham, Hanover & Craigleith. All Grey County PS stations are staffed 24 hours per day, except Craigleith, which has 12 hour coverage from 10 AM to 10 PM. Up to 11 ambulances are staffed during peak hours, with 6 ambulances being the minimum at night from midnight to 6:00 AM.

A Duty Supervisor is assigned to each shift to work in the field overseeing ambulance operations.

History

In 1997, the Ontario Ministry of Health and Long Term Care announced the downloading of land ambulance services to the Upper Tier Municipalities. On January 1, 2001 the Corporation of the County of Grey assumed responsibility for oversight of the ambulance service of Grey County. On September 4, 2004, the County of Grey became the direct operator of the service through the Grey County Emergency Medical Services (GCEMS) department.

GCEMS also coordinates and administers the county’s Public Access Defibrillation program (www.grey.ca/pad).

Grey County Paramedics

Grey County ParamedicAll Grey County PS Paramedics are certified to the Primary Care Paramedic (PCP) level.  The PCP is a graduate of a two year college program. Emphasizing anatomy, physiology, pharmacology, and mechanisms involved in acute injury and illness, the program involves classroom learning and clinical hours working directly in the field. Once graduated, a paramedic must be successful in the provincial certification process, known
as the Advanced Emergency Medical Care Assistant (A-EMCA) exam. In addition, each PCP must complete various continuing medical education courses on an annual basis to maintain their qualifications.

Grey County Paramedics are certified by a physician to perform a number of controlled medical acts for patients experiencing acute injury or illness, including:

  • semi-automatic external defibrillation
  • 12-Lead ECG acquisition & monitoring
  • pulse oxymetry & CO monitoring
  • Continuous Positive Airway Pressure device application
  • supra-glottic airway insertion
  • medication administration: acetylsalicylic acid (ASA), epinephrine, glucagon, glucose gel, nitroglycerine, salbutamol, dimenhydrinate, & diphenhydramine

Additionally, some Grey County Paramedics are trained to provide peripheral intravenous (IV) access as well as administration of fluids and dextrose.

Paramedics provide emergency patient care, assessment, CPR, patient immobilization & extrication, oxygen therapy, basic trauma life support, crisis management, triage, CCAC referrals & patient transportation.

Interested in Becoming a Paramedic?
Employment Opportunities

Contact

Mike Muir
Director of Paramedic Services
Kevin McNab
Operations Manager
Wendy Bieman
Quality Assurance Manager

Address

Paramedic Services
595 9th Avenue East
Owen Sound Ontario N4K3E3
Phone: 519-376-2205
Hours: Monday - Friday (8:30 - 4:30)