Social Assistance

Financial and Employment Assistance

Call (1-800-265-3119 or 519-376-7112 extension 1117) or Learn about Social Assistance and Apply Online Speak to a Caseworker

If you would like to apply for Social Assistance and would like to speak to a caseworker over the phone to complete a 15-30 minute screening please click the "Speak to a Caseworker" option above.

Ontario Works

Ontario Works is an employment program which provides financial assistance to eligible individuals and families.  The intent of the Ontario Works program is to help people in temporary financial need find sustainable employment and achieve self-reliance through the provision of effective, integrated employment services and financial assistance.

Every person has the right to an application.  Eligibility is determined by the person or family's individual financial (ie: assets and income) and employment (ie: training, lay off, etc.) circumstances.

When an application has been approved, Ontario Works clients continue to receive financial assistance as they work toward their employment goals.  The amount of assistance depends on the family size, composition and income.

If an applicant is found ineligible for assistance or if a client disagrees with the amount of assistance provided, they have a right to appeal the decision. The applicant or client is advised of the decision and the reason for ineligibility in writing.

211 (Local Services)

211 helps people find services in their community. In Canada, 211 offers live answer service 24/7. The number is free to call and interpreters are available in more than 170 languages.

Helpline in Ontario

Vision Mission and Values

Our Vision

“A client centered organization building brighter futures”

Our Mission

“We will deliver effective employment, financial and children’s services so that individuals and families are encouraged and empowered to overcome challenges and move toward greater self sufficiency”

Our Values

• Operate as a client-centered organization.
• Develop and promote community partnerships to broaden client opportunities.
• Communicate and problem solve in an open, constructive and timely manner.
• Promote dignity and independence through respect and mutual responsibility.
• Involve staff, clients and community effectively in the decision making process.
• Strive for consistency and fairness within our working relationships in a manner which is considerate of individual needs.
• Acknowledge and value innovation and contributions of all.
• Foster an environment of learning and development.
• Respect the need for work and life balance.
• Model excellence in public service.
• Advocate on behalf of clients who are least able to obtain supports on their own.