Grey County Services
The Grey County Administration Building, Ontario Works satellite offices, and the EarlyON Child and Family Centre are are open to the public by appointment only.
Many program applications and services can be accessed online or over the phone.
- Housing assistance call 519‑376‑5744.
- Ontario Works social assistance, call 519-376-7112.
- Administrative matters, please email email@example.com(link sends e-mail)(link sends e-mail).
- All other needs, residents can call 2-1-1 (1-888-340-1001).
Long-Term Care Homes
Visitor Restrictions at Long-Term Care Homes
Grey County Long-Term Care, in consultation with the Grey Bruce Health Unit, are following Ministry directions to enhance infection control measures in our homes to prevent the spread of COVID-19.
Essential visitors are permitted in County homes (Grey Gables in Markdale, Rockwood Terrace in Durham, and Lee Manor in Owen Sound). The ministry is identifying essential visitors as those who have a resident who is dying or very ill.
Outdoor, Electronic and Window Visits are available by contacting the home, or by using the online booking form for Grey Gables, Lee Manor or Rockwood Terrace.
Designated Care Partners are permitted provided there is no outbreak in the home. A Designated Care Partner is more than a visitor; they support the health and wellbeing of a resident. To learn more, contact your resident's home.
Grey County continues to follow all other guidelines for visitation and absence, as regulated by the Ministry.
Children's Services (Child Care / EarlyOn Centres)
Licensed Child Care
Grey County is following Provincial directions and is supporting licensed child care centres and home child care providers who are currently operating or looking to reopen. We ask families for their patience and understanding as operators take the necessary steps to reopen safely.
EarlyON Child and Family Centres Closed
EarlyON Child and Family Centres are reopening with limited in-person programming this fall and continued virtual programing. You can find updates, activities and resources for each location on their Facebook pages found on the EarlyOn Calendar page.
Provincial Offences Court
Provincial Offences Court Closure
Provincial Offences is currently closed until Friday, January 22nd, 2021 at the Grey County administrative building. This includes in-person ticket payment and traffic court.
All in-person Provincial Offences Act (POA) matters scheduled through Friday, January 22nd, 2020 will be adjourned and rescheduled to a later date. If you have a matter scheduled during this time, do not attend court. A notice of your new court date will be sent to you by mail to the address on file with the court.
For further information please call our office at 519-376-3470.
Grey Roots Museum
Grey Roots Museum will reopen for a members only preview week starting September 9. The museum reopens for the general public on September 16.
Visitors will be welcomed for limited-time blocks, which can be reserved in advance. Visitors will be required to self-screen on entry and face coverings are required inside buildings.
See more here: greyroots.com
Financial Help During COVID-19
Caseworkers in Grey County are here to help and are available to provide information about what program or benefit may best suit individual or family needs.
Ontario Disability Support Program - 519-376-1951
Social Assistance Online Application - Social Assistance Online
Emergency Assistance Online Application - Emergency Assistance Online
Emergency Assistance (for people not in receipt of OW/ODSP)
The eligibility criteria for Emergency Assistance has been expanded. It is available for those facing a crisis or emergency who have no immediate access to other supports. This assistance can be a bridge for those who are waiting for COVID-19 supports from the federal government (CERB, EI) and is temporary in nature. Emergency Assistance rates are based on provincial Ontario Works rates.
To apply for this benefit, please contact your local office at the numbers provided above. You can also apply through the Emergency Assistance Online application.
Ontario Works (OW)
Basic financial assistance may be available to assist with costs of basic needs such as food, clothing, and shelter including health benefits and employment assistance for eligible individuals/families. More information about Ontario Works along with assistance rates can be found at Ontario Works Eligibility.
To apply for this benefit, please contact your local office at the numbers provided above. A complete online application is also available at Social Assistance Online.
Ontario Works Emergency Benefit
A New Emergency Benefit is available to meet extraordinary costs during the COVID-19 crisis for individuals/families currently in receipt of OW/ODSP. Recipients are asked to contact their caseworker if extra support is needed. Examples of valid expenses include:
- Cleaning supplies for those diagnosed with COVID-19 or a family member who has been diagnosed
- Delivery or travel costs for food or other essential supplies for recipients or families who are self-isolating
- Additional costs for food as a result of food scarcity (e.g., not having access to lower cost staples)
Canada Emergency Response Benefit (CERB) & Social Assistance
The Canada Emergency Response Benefit has closed (federal government’s website).
The Government of Canada announced changes to the Employment Insurance (EI) program and new recovery benefits.
Canada Recovery Benefit (CRB)
The Canada Recovery Benefit will provide eligible workers with $500 per week (taxable, tax deducted at source) for up to 26 weeks for those who have stopped working and who are not eligible for EI, or had their employment/self-employment income reduced by at least 50% due to COVID-19. This benefit will be paid in two-week periods.
Canada Recovery Caregiving Benefit (CRCB)
The Canada Recovery Caregiving Benefit (CRCB) will provide $500 per week (taxable, tax deducted at source) for up to 26 weeks per household for workers unable to work for at least 50% of the week because they must care for a child under the age of 12 or family member because schools, day-cares or care facilities are closed due to COVID-19, or because the child or family member is sick and/or required to quarantine or is at high risk of serious health implications because of COVID-19. This benefit will be paid in one-week periods.
Canada Recovery Sickness Benefit (CRSB)
The Canada Recovery Sickness Benefit (CRSB) will provide $500 per week (taxable, tax deducted at source) for up to a maximum of two weeks, for workers who are unable to work for at least 50% of the week because they contracted COVID-19, self-isolated for reasons related to COVID-19, or have underlying conditions, are undergoing treatments or have contracted other sicknesses that, in the opinion of a medical practitioner, nurse practitioner, person in authority, government or public health authority, would make them more susceptible to COVID-19. This benefit will be paid in one-week periods.
Ontario Disability Support Program (ODSP)
Applicants will be required to meet both financial and disability eligibility criteria (total process including the medical adjudication can take up to approximately 3 months).
How to Apply – Intake Application
Applications are taken by phone or on-line at: Social Assistance Online
If you contact us via telephone (519-376-1951) you will be called back to complete the application over the telephone and required to verify: * your personal information * information about members of your household * your household’s housing costs and other shelter-related costs * your household’s income and assets.
ODSP Emergency Benefit
A New Emergency Benefit is available one time to meet extraordinary costs during the COVID-19 crisis for individuals/families currently in receipt of OW/ODSP. Recipients are asked to contact their caseworker if extra support is needed. Examples of valid expenses include:
- Cleaning supplies for those diagnosed with COVID-19 or a family member who has been diagnosed.
- Delivery or travel costs for food or other essential supplies for recipients or families who are self-isolating.
- Additional costs for food as a result of food scarcity (e.g., not having access to lower cost staples).
Hours of operation: In effort to serve while protecting both clients and staff throughout the management of COVID 19, our office hours have been currently reduced to 10am to 2pm providing in office service for exceptional or extenuating circumstances only, and we kindly request that clients contact our office via telephone at 519-376-1951 to determine how we can best meet their needs or answer important questions. Please be advised that we will contact clients directly if there is a requirement to attend our office as most of the work can be accommodated and completed via email, FAX, phone or the mail.
Mail Drop Box: We have a labelled mail drop box that is located outside the front main door of Service Ontario accessible 24 hours a day for clients to leave required documents.
Email or FAX information: All clients can submit documentation or any changes to: income, accommodation/address or banking information to the following generic email address and their information will be forwarded to their caseworkers.
Email: firstname.lastname@example.org Fax: 519-376-4544
Find Community Resources
Municipal Partner Websites
211 and Other Community Resources
211 Community Resources
211 Ontario is your primary source of information on government and community-based social services. Services offered to respond to COVID-19 include live online chat, a comprehensive website, and phone support. Find them all here.
Community and Food-Related Resources
The Bruce Grey Poverty Task Force has links to information about community food services and updates to services and hours of operations at local food retailers. Click here for Community Food Resources
Resources for Newcomers
Instructions from United Way Bruce Grey on how to use google to translate into any language, and links to specific supports for newcomers.
How To Help
Support Grey County Business
Want to help Grey County Thrive? You can start by supporting locally owned businesses.
Do you have skills and time to share? Add your name to the list at TheDo to be matched to tasks and people in the community.
Ontario is accepting donations of Personal Protective Equipment for redistribution.