Grey County Services
Public Buildings (Currently Closed to the Public)
Although the threat of COVID-19 (Novel Coronavirus) remains low in Grey County, we are taking proactive measures to limit exposure and spread of viruses.
The Grey County Administration Building, Grey Roots Museum and Archives, Ontario Works satellite offices, the EarlyON Child and Family Centre and the Ontario Works Van services remain closed.
Many program applications and services can be accessed online or over the phone.
- Housing assistance call 519‑376‑5744.
- Ontario Works social assistance, call 519-376-7112.
- Administrative matters, please email firstname.lastname@example.org(link sends e-mail)(link sends e-mail).
- All other needs, residents can call 2-1-1 (1-888-340-1001).
Long-Term Care Homes
Visitor Restrictions at Long-Term Care Homes
Grey County Long-Term Care, in consultation with the Grey Bruce Health Unit, are following Ministry directions to enhance infection control measures in our homes to prevent the spread of COVID-19.
Only essential visitors will be permitted in County homes (Grey Gables in Markdale, Rockwood Terrace in Durham, and Lee Manor in Owen Sound). The ministry is identifying essential visitors as those who have a resident who is dying or very ill. Essential visitors will be met by a staff member and asked to answer COVID-19 screening questions. Essential visitors will also be required to sign in and out of the home at every visit and provide a contact number should follow up be required.
Outdoor, Electronic and Window Visits are available by contacting the home, or by using the online booking form for Grey Gables, Lee Manor or Rockwood Terrace.
Children's Services (Child Care / EarlyOn Centres)
Licensed Child Care
Grey County is following Provincial directions and is supporting licensed child care centres and home child care providers who are looking to reopen. We ask families for their patience and understanding as operators take the necessary steps to reopen safely.
EarlyON Child and Family Centres Closed
Until further notice, all EarlyON Child and Family Centres are closed. You can find updates, activities and resources for each site on their Facebook pages found on the EarlyOn Calendar page
Provincial Offences Court
Provincial Offences Court Closure
The Chief Justice of the Ontario Court of Justice has closed IN-PERSON Provincial Offences Courts until September 11th 2020.
Provincial Offences is closed at the Grey County administrative building. This includes in-person ticket payment and traffic court. Remote options for service are available.
For further information please call our office at 519-376-3470.
Grey Roots Museum
Grey Roots Museum is currently closed.
Financial Help During COVID-19
Caseworkers in Grey County are here to help and are available to provide information about what program or benefit may best suit individual or family needs.
Ontario Disability Support Program - 519-376-1951
Social Assistance Online Application - Social Assistance Online
Emergency Assistance Online Application - Emergency Assistance Online
Emergency Assistance (for people not in receipt of OW/ODSP)
The eligibility criteria for Emergency Assistance has been expanded. It is available for those facing a crisis or emergency who have no immediate access to other supports. This assistance can be a bridge for those who are waiting for COVID-19 supports from the federal government (CERB, EI) and is temporary in nature. Emergency Assistance rates are based on provincial Ontario Works rates.
To apply for this benefit, please contact your local office at the numbers provided above. You can also apply through the Emergency Assistance Online application.
Ontario Works (OW)
Basic financial assistance may be available to assist with costs of basic needs such as food, clothing, and shelter including health benefits and employment assistance for eligible individuals/families. More information about Ontario Works along with assistance rates can be found at Ontario Works Eligibility.
To apply for this benefit, please contact your local office at the numbers provided above. A complete online application is also available at Social Assistance Online.
Ontario Works Emergency Benefit
A New Emergency Benefit is available to meet extraordinary costs during the COVID-19 crisis for individuals/families currently in receipt of OW/ODSP. Recipients are asked to contact their caseworker if extra support is needed. Examples of valid expenses include:
- Cleaning supplies for those diagnosed with COVID-19 or a family member who has been diagnosed
- Delivery or travel costs for food or other essential supplies for recipients or families who are self-isolating
- Additional costs for food as a result of food scarcity (e.g., not having access to lower cost staples)
Canada Emergency Response Benefit (CERB) & Social Assistance
Details regarding eligibility for CERB are available on the federal government’s website
For existing Ontario Works recipients (granted prior to March 1st, 2020) and all ODSP applicants/recipients: CERB payments will qualify for a partial exemption – the first $200 and 50 per cent of each additional dollar received in a month will be exempt.
For new and recent Ontario Works applicants (those granted on or after March 1st, 2020): CERB payments will be deducted dollar-for-dollar when determining eligibility for social assistance.
Note: Ontario Works and ODSP recipients who qualify for the CERB partial exemption but become financially ineligible will not lose access to health benefits. These recipients will remain on social assistance, at a nominal amount, to ensure access to benefits and case management supports.
Ontario Disability Support Program (ODSP)
Applicants will be required to meet both financial and disability eligibility criteria (total process including the medical adjudication can take up to approximately 3 months).
How to Apply – Intake Application
Applications are taken by phone or on-line at: Social Assistance Online
If you contact us via telephone (519-376-1951) you will be called back to complete the application over the telephone and required to verify: * your personal information * information about members of your household * your household’s housing costs and other shelter-related costs * your household’s income and assets.
ODSP Emergency Benefit
A New Emergency Benefit is available one time to meet extraordinary costs during the COVID-19 crisis for individuals/families currently in receipt of OW/ODSP. Recipients are asked to contact their caseworker if extra support is needed. Examples of valid expenses include:
- Cleaning supplies for those diagnosed with COVID-19 or a family member who has been diagnosed.
- Delivery or travel costs for food or other essential supplies for recipients or families who are self-isolating.
- Additional costs for food as a result of food scarcity (e.g., not having access to lower cost staples).
Hours of operation: In effort to serve while protecting both clients and staff throughout the management of COVID 19, our office hours have been currently reduced to 10am to 2pm providing in office service for exceptional or extenuating circumstances only, and we kindly request that clients contact our office via telephone at 519-376-1951 to determine how we can best meet their needs or answer important questions. Please be advised that we will contact clients directly if there is a requirement to attend our office as most of the work can be accommodated and completed via email, FAX, phone or the mail.
Mail Drop Box: We have a labelled mail drop box that is located outside the front main door of Service Ontario accessible 24 hours a day for clients to leave required documents.
Email or FAX information: All clients can submit documentation or any changes to: income, accommodation/address or banking information to the following generic email address and their information will be forwarded to their caseworkers.
Email: email@example.com Fax: 519-376-4544
Find Community Resources
Municipal Partner Websites
211 Community Resources
211 Ontario is your primary source of information on government and community-based social services.
Services offered to respond to COVID-19 include live online chat, a comprehensive website, and phone support. Find them all here.
TheDo (United Way)
TheDo.caIf you're looking for a way to help, or you need resources during this difficult time, visit TheDo.ca(link is external). TheDo is an initiative of the United Way Bruce Grey.
Community and Food-Related Resources
The Bruce Grey Poverty Task Force has links to information about community food services and updates to services and hours of operations at local food retailers.
Resources for Newcomers
Resources for NewcomersInstructions from United Way Bruce Grey on how to use google to translate into any language, and links to specific supports for newcomers.
Comprehensive Benefit Portals
How To Help
Looking to support your community? You can start by supporting locally owned businesses.