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Accessibility Resources

Government Resources

Accessibility for Ontarians with Disabilities Act, 2005
AccessON - Understanding Disabilities 
AMCTO - Accessibility Toolkit Updates Coming
Blind Persons Rights Act 
Canadian National Institute for the Blind (CNIB) Clear Print Standards 
Customer Service Standard, Ontario Regulation 429/07 

Accessible Customer Service Policies

Accessible Customer Service - Disability Types 
Accessible Customer Service Procedure
Accessibility Policy
Accessibility Standards for Customer Service (Summary of Requirements)
Feedback Form
Private Sector Compliance Requirements - Who has to Comply

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