Interactive Voice Response (IVR)
Interactive Voice Response is a toll-free telephone system that provides you with general program information as well as selected information from your personal case file including:
Information is available about your case file such as:
- Most recent cheque date and amount
- Previous cheque history (payments within the last 45 days)
- Current overpayment balance (if applicable)
- Case Status such as Ongoing, Suspended or Terminated
You will be mailed your identification number and security personal identification number in two separate packages after you are approved for participation in Ontario Works. To find out the above noted information simply call the toll-free number, enter your 9-digit identification number and your 4-digit security personal identification number.
If you need help using the interactive voice response system or if you forget your security numbers, simply press zero (0) to speak with the Help Desk.
IVR Number: 1-800-808-2268
To access the system, you will need your nine-digit Member ID number and your four-digit Personal Identification Number (PIN).
The automated system is available Monday to Friday, from 8:00am to 9:00pm, and on weekends from 12:00pm to 5:00pm.