EMS Frequently Asked Questions
What happens when I call '911'?
Your one emergency phone call sets of a chain of events that passes through several different call centres & many different people. Usually within 90 seconds, your call is received by an Ambulance Communication Officer (ACO) in London, Ontario and Paramedics are alerted to respond to your location. The ACO will continue to ask you questions in order to update the Paramedics about your condition as they travel to assist you.
Why did I receive a bill from the hospital for ambulance services?
Most patients who receive land ambulance transportation will be required to pay a co-payment for the ambulance services rendered. In these cases, hospitals act as the billing agents.